How many of your patients are in the PTCU (patient to contact us) abyss? Do you want to get out of this abyss and see more patients, more chair time, more patient returns? You know how to get patients in the door, now let's keep them returning to us! “Realising all the stuff in your room used to be money, and all that money used to be time, and all that time used to be energy” This really m...
It’s no secret that the pressure on our FOH teams is immense at the moment and doesn’t seem to be easing…in fact it feels like we are trying to manage conflict at the front desk daily, as opposed to occasionally. Many of my clients and Practice Mangers who are members of ADAM (The Association of Dental Administrators and Managers) are talking to me about their experiences of manging difficul...
If you are a practice with a Patient plan or whether you are considering reducing your NHS commitment and introducing a plan for the first time, one huge recommendation I can give you is to ensure your patients understand the Whys! Why you want to provide plans Why would they benefit from becoming a Plan patient? Why you may be increasing your Plan fees Why you value them as p...
Are you employing “lifers” and “keepers” or do you have a constant turnaround of team members? Many practices have been struggling to recruit new team members over the last few years. Unfortunately, for many, COVID has not helped the situation. Some practices seem to have a constant source and for others the well has dried up. Whilst we look for new potential team members, we need to keep o...
Lisa Bainham from the Association of Dental Administrators and Managers looks at how the Seven Deadly Sins can affect your practice management in a positive way! Lust Self-control cures lust Now let’s be clear, I’m not talking about lust in the workplace…let’s face it, that would be very dicey. Lust in terms of Practice Management is having a strong passion and longing to succeed to the dis...
