Shipping & Returns
How long will my order take to arrive?
- We dispatch orders received before 5pm Mon-Fri for next working day delivery with Fedex.
- Smaller orders under £100 will usually be dispatched via the Royal Mail 24 hour tracked service - This should also be delivered next working day.
- Orders placed after 5pm on Friday will not be processed until Monday mornings.
- Out of stock items on back order will be sent on to you automatically as soon as we receive them; for the majority of items this will be within 5-10 working days.
- No additional delivery charges apply to items on back order.
- To check the status of an order please use the tracking information from your dispatch notification, email us on email@example.com or give us a call on 0800 294 4700.
How can I return an unwanted item?
- Returns forms with full instructions are included with all deliveries.
- Please call 01233 502605 for a returns number and complete the form.
- All goods are to be returned at customers’ expense, except in the case of faulty or damaged goods.