Shipping & Returns

How long will my order take to arrive?

  • We dispatch orders received before 5pm Mon-Fri for next working day delivery with Fedex.
  • Smaller orders under £100 will usually be dispatched via the Royal Mail 24 hour tracked service - This should also be delivered next working day.
  • Orders placed after 5pm on Friday will not be processed until Monday mornings.
  • Out of stock items on back order will be sent on to you automatically as soon as we receive them; for the majority of items this will be within 5-10 working days.
  • No additional delivery charges apply to items on back order.
  • To check the status of an order please use the tracking information from your dispatch notification, email us on or give us a call on 0800 294 4700.

How can I return an unwanted item?

  • Returns forms with full instructions are included with all deliveries.
  • Please call 01233 502605 for a returns number and complete the form.
  • All goods are to be returned at customers’ expense, except in the case of faulty or damaged goods.